Common queries answered
Frequently asked Questions
You can reach our customer support team by emailing us at support nxtshade07@gmail.com@gmail.com . Our team is available from 9 AM to 6 PM (IST), Monday to Friday.
If you have any questions about your order, please email us at nxtshade07@gmail.com with your order number. We’ll get back to you as soon as possible to assist with tracking or any issues related to your purchase.
We strive to respond to all inquiries within 24-48 hours during business days. If you contact us on weekends or holidays, please allow additional time for a response.
We offer a 15-days return policy for most products. Items must be returned in their original condition and packaging. For full return instructions, please visit our Returns & Exchanges page or contact customer support.
Orders can be canceled or modified within 30 minutes of placement. Please contact our support team immediately via nxtshade07@gmail.com if you need assistance with this.
Yes, we do offer international shipping to select countries. For more details on shipping rates and delivery times.